Return & Exchanges

RETURN POLICY

Please note: Returns by mail can take up to 2-3 weeks to process. We appreciate your patience as we work to process returns as quickly and safely as possible.

If you are not 100% satisfied with one of our products purchased directly from the website, store or catalog, you can return it for a refund within 30 days of purchase. After 30 days, we will consider any returned items due to defective materials or workmanship.

We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.

Please include your proof of purchase with the products you wish to return or exchange and bring it with you to any of our stores, or include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a Return Gift Card. Note: items purchased with PayPal and returned to a store will receive either a Return Gift Card or a cash refund.Special Conditions

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (Even within 30 days of purchase) in certain situations, including:

 

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily-worn.
  • Products lost or damaged due to fire, flood, or natural disaster
  • Products with a missing label or label that has been defaced
  • Products returned for personal reasons unrelated to product performance or satisfaction
  • Products that have been soiled or contaminated, until they have been properly cleaned
  • Returns on ammunition, either in our stores or through the mail
  • On rare occasions, past habitual abuse of our Return Policy
  • Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies).

FOR OTHER QUESTIONS, PLEASE CONTACT EMAIL: Kristen Means Gayle@wayfair.com